FAQ's
How long does shipping take?
We try our best to ship out order within 48 hours of purchase. We ship orders out Monday-Friday, shipping takes 1-3 days in the US. Up to 2 weeks internationally.
Holidays, Vacation, and Travel Days are not included. Please check your email for shipping & tracking updates.
Do you only ship in the USA?
Yes we ship worldwide.
Why do my pieces look different than the picture?
Majority of our products come from the earth, and are specially created individually. Products like crystals, and sage will not be the exact same because natural circumstances that occur on earth. Each piece is special and perfectly made just the way they are. Weather, temperature, and location plays a part in the formation of products.
How do I take care of my Jewelry?
Never pull or pick at your pieces or wire. Roll bracelets on & off. Try not to get it wet, it may ruin some pieces. Wear & Vibe up!
Can you repair my jewelry?
Yes, please email us at hello@soulfulvibesco.com
You will be responsible for shipping to and from us.
You can repair your piece free of charge within 30 days of purchase, after 30 days there will be a repair fee.
Can I exchange or return my merchandise?
Depends on product and circumstance, please email us at hello@soulfulvibesco.com
How to choose the perfect crystals for me?
You can choose any crystals that catch your eye and that stand out you; see it as a magnet and its mean for you. You can also pick crystals with certain properties you are looking to welcome into your life. We have put some crystals sets together already for starters, that are put together for certain reasons or properties- You can choose the one that works for you.
Please refer to this video to learn more:https://www.youtube.com/watch?v=TAOvITyP8Qw
What does this crystal mean?
You can find different crystal meanings and their properties on our website on the crystal page or crystal meaning page.
What am I supposed to do with my crystals?
You can carry your crystal with you throughout the day, place them in a place you are a lot throughout the day, you can meditate with them- just keep them near.
How do I cleanse my crystals?
There are many ways to cleanse crystals. You can use sage, palo santo, florida water, and even our all positivity, no negativity spray. There is not a correct way, just do what feels right to you.
Please refer to this video to learn more:https://www.youtube.com/watch?v=TAOvITyP8Qw
How do I cleanse?
Please refer to this video to learn more: https://www.youtube.com/watch?v=CnY3nATl4ag
How do I meditate?
Please refer to this video to learn more: https://www.youtube.com/watch?v=zB1e8ribB5M&t=23s
Where can I learn more?
You can check out our youtube channel to learn more about this journey:
We also have masterclasses you can learn more from and dive deeper than the basic knowledge. You can find these under our masterclasses tab.
If you have specific questions or concerns about your journey please feel free to book a one on one service with Sunny to have an individualized session. You can do so under the services tab.
What are chakras? How can I balance them?
Please refer to this video to learn more: https://www.youtube.com/watch?v=bDvcRi-J2TY&t=1s